Managed endpoint detection and response for devices that live off the network
Antivirus looks for known bad files. EDR watches what processes actually do: a Word document launching PowerShell, a tool reading passwords out of memory, a user account suddenly encrypting files. We deploy it, tune it, and make sure someone acts on what it finds.
/ Fit check
Best for
Teams whose laptops work from home and on the road, and businesses answering cyber insurance EDR questions
Not for
Devices that can't run a security agent, such as some legacy industrial systems
Deliverables
Full-coverage rollout, tuned policies, alert triage and monthly vulnerability reporting
/ Direct answer
What is managed endpoint detection and response deployment?
Managed EDR deployment means installing an endpoint detection and response agent on every laptop, desktop and server, configuring its policies, and having a team review and act on its alerts. The agent records process, file, network and sign-in behaviour, blocks known attack techniques, and lets responders isolate a compromised device remotely. BPro Technologies handles the rollout, tuning, triage and reporting.
- Coverage tracked to 100%
- Alerts triaged by people
- Vulnerabilities tied to patch status
/ 01
How is EDR different from antivirus?
Traditional antivirus compares files against known malware signatures. EDR records behaviour on the device and looks for attack techniques, so it can catch things with no known signature, such as a legitimate admin tool being misused. It also keeps a timeline, which is what lets you answer "how did this start and what else did it touch".
| Antivirus | EDR | |
|---|---|---|
| Detects | Known malicious files | Suspicious behaviour and attack techniques |
| Investigation | Little or none | A full timeline of process, file and network activity |
| Response | Quarantine the file | Isolate the device, kill processes, roll back changes |
| Fileless attacks | Often missed | Designed to catch them |
/ 02
How do you deploy EDR across remote devices?
Through the management tools already on the devices, usually Intune or an RMM agent, so remote laptops get the sensor without anyone being on the office network. We start in detect-only mode on a pilot group, check for conflicts with existing security software, move to blocking, then roll out to everyone and track coverage until every device reports in.
Inventory
Match the device list from RMM or Intune against what the EDR console can see.
Pilot in detect-only
Watch for false positives and conflicts with other security tools.
Enable blocking
Turn on prevention policies once the pilot is clean.
Full rollout
Deploy to everyone, then chase the stragglers by name.
Remove the old tool
Only after the new one is confirmed working on each device.
Coverage is the number that matters. EDR on 92% of devices leaves a gap exactly the size of the 8% an attacker will find.
/ 03
What does threat hunting look like for a small or mid-sized business?
Threat hunting means looking for signs of compromise that didn't trigger an alert, instead of waiting for one. For most businesses that's a scheduled set of queries across EDR data: new persistence mechanisms, unusual use of admin tools, sign-ins at odd hours, rare processes making outbound connections, and indicators from current threat advisories.
When a new technique is in the news, such as the fake-CAPTCHA "ClickFix" attacks that trick users into pasting commands, we hunt for it across managed endpoints rather than assuming the detection rules already caught it.
/ 04
Does managed EDR include vulnerability scanning?
Many EDR platforms now include device-level vulnerability assessment: they inventory installed software and versions and flag known vulnerabilities (CVEs) on each device. We combine that with patch data from RMM, so the report shows not just what's vulnerable but whether a fix is scheduled, overdue or blocked.
| Finding | Priority |
|---|---|
| On the CISA Known Exploited Vulnerabilities list | Emergency change, patched within days |
| Critical, on an internet-facing system | Next patch window, or sooner |
| Critical, internal only | Normal patch cycle, tracked to closure |
| Unsupported software with no fix | Replace or remove, with a dated plan |
/ 05
What happens when EDR detects a real threat?
The affected device is isolated from the network (it can still reach the EDR console, nothing else), the alert is investigated to find how it started and what else it touched, and your nominated contact hears what happened in plain language. Clean-up, password resets and any wider response follow the incident plan agreed with you in advance.
Contain
Isolate the device and stop malicious processes.
Scope
Check the timeline, other devices and the user's account for related activity.
Tell you
A plain-language update to your contact: what happened, what's contained, what's next.
Recover
Remove persistence, reset credentials, restore files or reimage if needed.
Learn
A short write-up and any control changes that would have stopped it earlier.
Frequently Asked Questions
For many Microsoft 365 businesses, yes. Defender for Business (in Business Premium) and Defender for Endpoint Plan 2 (in E5) are capable EDR platforms. What usually matters more is whether it's fully deployed, tuned and actually watched.
Alert monitoring runs continuously through the agreed SOC and MDR path described on our cybersecurity page. Which response actions we take straight away, and which need your approval first, is written into the incident plan during onboarding.
Yes, where the platform supports it, and most major EDR products now cover Windows, macOS and common Linux server distributions. Coverage is tracked per operating system, because Macs and servers are the devices most often left out of a rollout.
Modern EDR agents are light, and users rarely notice them. The exception is two security products fighting each other, which is why we check for overlapping tools during the pilot.
Many now ask about it directly on applications and renewals, alongside MFA and backups. Our cyber insurance IT requirements article covers what they commonly ask for.
Usually, yes. If the product is sound, we'd rather tune and monitor what you've already paid for than rip it out.
Coverage (protected devices against total devices), alerts and how each was resolved, vulnerability trends, overdue patches, and anything that needs a decision from you.
/ Next step
Want this reviewed against your own environment?
Share your users, tools and the problem you are trying to solve. We will tell you plainly whether this service fits, and what we would look at first.