Volunteers join for a short project
A volunteer may need a shared calendar or specific files, but not a permanent administrator account. We help define roles, approval, and an expiry or offboarding step so access does not linger after the work ends.
All industries
/ Charities IT support
IT Support for Charities
Managed IT support for charities and voluntary organisations, covering staff and volunteer access, devices, Microsoft 365, backups, and a clear helpdesk route.
For charities and voluntary organisations with lean internal IT capacity.
Review your IT priorities/ Direct answer
What does IT support for charities cover?
Charity IT support keeps the accounts, devices, email, collaboration tools, and backups behind day-to-day service delivery working safely. BPro can provide helpdesk support and monitoring for an agreed set of systems, then plan improvements in stages that match your capacity and budget.
/ Common situations
Where support needs to fit the way you work.
The office manager has become the IT department
Support requests, supplier contacts, passwords, and device records should not live in one person's inbox. A documented inventory and helpdesk path reduce interruption when that person is away.
A grant or board review asks for evidence
A charity may need to show how it protects records and recovers from disruption. We can document technical controls, backup results, open risks, and who owns each follow-up. Governance decisions remain with the charity.
/ How we work
A practical scope, then accountable delivery.
01
Map the work and systems
Identify fundraising, casework, finance, communication, and service-delivery tools. Record where sensitive data sits and which provider controls each system.
02
Secure the basics first
Review account roles, multi-factor authentication, managed devices, email protection, patching, and backups. We order changes by risk and operational value rather than selling a fixed tool bundle.
03
Agree support and spending
Set the support boundary, escalation contacts, reporting cadence, and a phased roadmap. We can review nonprofit software options, while each vendor decides eligibility and licence terms.
The starting checks
- Keep donor and beneficiary records accessible only to the right people
- Manage staff and volunteer changes without shared accounts
- Spend limited funds on the highest-impact risks
/ Assessment scope
A practical IT review for a charity with a small team
Start with the systems that keep donations, casework, and service delivery moving. A useful review connects each risk to a person who can approve the fix and the budget available to carry it out.
These are scoping examples. The proposal confirms which checks and records are included.
| Area to review | Practical check | Record to inspect |
|---|---|---|
| Fundraising and donor records | Check individual accounts, export permissions, supplier ownership, and recoverable copies. | A data-owner list and an access review with exceptions recorded. |
| Volunteer access | Give each volunteer approved access for their task and a clear end date. | An onboarding and departure checklist owned by a staff member. |
| Microsoft 365 or Google Workspace | Review administrator accounts, MFA, shared mailboxes, file sharing, and licence eligibility. | A tenant review and costed actions; vendor eligibility remains separate. |
| Continuity of service | Identify the records needed to resume essential work and test a representative restore. | Restore notes, supplier contacts, and unresolved risks for the board to review. |
What to bring to the first discussion
- List staff, volunteers, trustees, and the systems they use.
- Bring current licence costs, supplier contacts, and any funder security questions.
- Name the person who can approve access, spending, and priorities.
Responsibilities to agree
The charity owns safeguarding, grant conditions, fundraising policy, and data-retention decisions. IT support can operate the agreed controls and document technical findings without deciding those obligations.
/ Managed service commitments
Coverage you can inspect before work starts.
24/7
Monitoring & helpdesk
For every managed client.
Scoped
Onboarding plan
Timing agreed after discovery.
Written
Response targets
Agreed by priority and scope.
Defined
Escalation path
Contacts and ownership documented.
/ Questions
Questions about IT support for charities.
Can you support both staff and volunteers?
Yes, for users and systems included in the agreement. We distinguish paid staff, trustees, contractors, and volunteers when setting access, devices, and support routes, because they do not all need the same permissions.
Can you help us use Microsoft 365 nonprofit offers?
We can review your current tenant and licensing needs, help with administration or migration, and point you to Microsoft's eligibility process. Microsoft decides whether your organisation and users qualify; discounts and terms can change.
Do we need a full managed IT contract?
Not always. A focused assessment or project may solve a specific problem. Where ongoing support is needed, we agree which users, devices, systems, monitoring, and response targets are included before work begins.
For current licence eligibility and user rules, check Microsoft's nonprofit eligibility guidance. BPro can advise on the technical setup, but Microsoft decides eligibility.
See the services behind the plan.
The right mix depends on your systems, internal capacity, and risk. These pages explain the services most often relevant to this industry.
Before choosing a support plan, review our onboarding deliverables and sample service evidence. These show the records to ask for, rather than promising an outcome for your organisation.
Start with your current environment.
Tell us what is working, what is at risk, and which systems your team cannot afford to lose. We will recommend a focused assessment and agree the next step.
Request an IT assessment