Rules that have outlived the project
Temporary access often becomes permanent. We review rules with the business owner, remove unused access through an approved change, and record why exceptions remain.
Infrastructure and networking
/ Network security
Managed firewall services with clear ownership.
A firewall needs more than a working licence. Rules change, sites expand, alerts need context, and firmware eventually needs a maintenance window. BPro helps operate the firewalls in your agreed environment, with decisions and escalation documented.
Review your firewall setup/ Direct answer
What does a managed firewall provider do?
A managed firewall provider keeps the network boundary understood and supportable. That means recording what equipment and licences exist, reviewing rules and administrative access, planning updates, checking relevant alerts, and keeping a safe process for changes. The exact work depends on the device, business hours, and responsibilities agreed with your team.
/ Day-to-day work
Where firewall support makes a difference.
An alert without a clear owner
Traffic or device alerts need enough context to separate a real concern from routine noise. We define what is monitored, who receives it, and when it escalates.
A network change with no rollback
A new branch, VPN, supplier, or cloud connection can affect users outside the original request. We document the intended outcome, dependencies, test, and reversal steps.
A firewall is one part of the security plan.
Firewall management should connect to identity, endpoint, and incident processes. A permitted connection can still be misused if an account is compromised. We define the boundary between network operations and wider security work instead of implying that a device alone protects the business.
How an engagement starts
- 1. Inventory: devices, sites, connections, licences, administrator access, and current provider contracts.
- 2. Review: rule purpose, update status, monitoring, configuration backup, and known exceptions.
- 3. Agree: change approval, monitoring hours, response targets, vendor escalation, and reporting.
Managed firewall questions
What is included in managed firewall services?
The scope can include an inventory and configuration review, approved rule changes, firmware planning, log and alert review, backup of configuration, and a documented escalation path. We confirm the firewall models, sites, licences, hours of coverage, and change authority before agreeing the service.
Is a managed firewall the same as a full cybersecurity service?
No. A firewall controls traffic at a network boundary, but it does not replace identity security, endpoint protection, patching, backups, or staff processes. We connect firewall work to those other controls when they are part of the agreed scope.
Can you work with our existing network or internet provider?
Yes. We document who owns the firewall, internet circuit, local switches, wireless network, and any cloud networking. If an outage starts outside the firewall, those contacts and test results help route it to the right provider.
Will every firewall change happen automatically?
No. Changes that affect access or availability need an approved request, a review of expected impact, and a rollback plan. Emergency changes follow the escalation process agreed with your team.
Make the current firewall supportable.
Tell us the firewall model, number of sites, existing provider, and the change or outage that prompted the review. We will discuss what BPro can own and what remains with your team or vendor.
Request an assessment